Last updated: 16/ 01/ 2019

1. Backup Frequency

1.1 Regular Backups
AdeptForms shall perform regular backups of all Customer data stored on its servers. These backups shall be conducted at least once every 24 hours to ensure data integrity and availability.

2. Backup Storage and Retention

2.1 Storage Locations
All backups will be stored in secure, geographically diverse data centers to protect against data loss due to regional disasters or failures.

2.2 Retention Period
Backups will be retained for a minimum period of 30 days. After this period, backups may be overwritten or deleted, unless otherwise agreed upon in writing between AdeptForms and the Customer.

3. Data Restoration

3.1 Restoration Requests
In the event of data loss or corruption, the Customer may request restoration of data from the most recent backup. AdeptForms shall use reasonable efforts to restore the requested data within 24 hours of receiving the request.

3.2 Partial Restorations
The Customer may request partial restoration of specific data sets. AdeptForms will accommodate such requests to the extent practicable.

4. Data Integrity and Security

4.1 Encryption
All backups will be encrypted using industry-standard encryption methods to ensure the confidentiality and integrity of Customer data.

4.2 Access Controls
Access to backup data will be restricted to authorized personnel only. AdeptForms shall implement strict access controls and monitoring to prevent unauthorized access, alteration, or deletion of backup data.

5. Testing and Verification

5.1 Regular Testing
AdeptForms shall conduct regular tests of its backup and restoration procedures to ensure that backups are functioning correctly and that data can be successfully restored.

5.2 Customer Notification
AdeptForms will notify the Customer of any significant issues identified during backup testing and will take prompt corrective action to resolve such issues.

6. Compliance with Laws

6.1 Regulatory Compliance
AdeptForms shall ensure that its backup and data protection practices comply with all applicable laws and regulations, including the Personal Data Protection Act 2012 (PDPA) of Singapore.

7. Limitations and Exclusions

7.1 Limitations
AdeptForms shall not be responsible for data loss or corruption arising from factors beyond its reasonable control, including but not limited to, acts of God, cyber-attacks, and failures of third-party services.

7.2 Exclusions
The backup services provided by AdeptForms do not cover Customer’s data stored outside of AdeptForms’ managed environments. It is the Customer’s responsibility to ensure that such data is backed up appropriately.

8. Term and Survival

8.1 Term
The backup obligations set forth in this section shall commence on the Effective Date of this Agreement and continue for the duration of the Agreement. The obligations regarding the security and integrity of backup data shall survive the termination of this Agreement for as long as AdeptForms retains any Customer data.