Last year’s SAGE (Security Agencies Grading Exercise) had been done from June to December 2019, and the result was announced at December 16, 2019. It will be valid from 1 January 2020 to 31 December 2020. In total 235 security agencies were graded by Singapore Police Force.
How was your PLRD grading result?
Are you ready to improve your grade for this year’s SAGE?
One of the grading components, in operational area, was about incident management. Security agencies must be able to provide the evidence of electronic incident security management to report, manage, and document incident. You will gain 35 points by fulfilling this requirement!
But first of all, we are going to take a look on what incident management is and how it should be done.
Incident Management System
Incident is unplanned interruption to an organization or to a service that could lead to loss of its function or operation. While Incident Management System (IMS) is a combination of facilities, equipment, personnel, procedures and communications operating within a common organizational structure, designed to aid in the management of resources during incident. IMS usually dealt with either incident response team (IRT), incident management team (IMT) or Incident Command System (ICS).
Those with responsibilities have to react, understand, and respond to incident fast in order IMS to be maximized. They also should have access to as much relevant data as possible about the incident in the shortest possible time.
How to report incident?
An incident report needs to include all the essential information about the accident or near-miss. The report-writing process begins with fact finding and ends with recommendations for preventing future accidents.
- Find the facts
A good incident report should be able to gather and record the followings.
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- Date, time, and specific location of incident
- Details of involved parties
- Details of witnesses
- Event leading to incident
- Specific injuries
- Damages caused by the incident
- Determine the sequence
Incident report should contain the sufficient details and be described in a way that the reader can clearly picture what happened. We can add photos of the incident scene to help the readers understand what happened.
- Analyze
To help those with responsibilities giving a quick and proper response, an incident report should contain a deep analysis of the cause of the incident, such as: primary cause and other contributing factors.
- Recommend
The last is recommendation for immediate action, such as preventive action plan so that the incident will not happen again.
How to manage it?
When an incident occurs, incident stabilization activities (e.g. firefighting, damage assessment, property conservation) may be underway at the scene of the incident. Others assigned to support incident stabilization, business continuity or crisis communications activities will report to an emergency operations center (EOC). The emergency operations center is a physical or virtual location from which coordination and support of incident management activities is directed.
Gain 35 Points
To gain 35 points, security agencies are required to have electronic incident management system to report, manage and document incident. The system requirements are:
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- IT based (paper and pen filling is not accepted)
- must track the start of incident to its conclusion
- must contain 7 components of incident details
- must have features to search for past incidents based on date, time, place, and/or person(s) involved.
Our AdeptForms software can help you gain 35 points from SAGE for electronic incident management system. Our software is cloud-based system so you can access it anywhere anytime. Incident that occur can be reported and recorded in real-time, tracked easily, and can be consolidated in clicks away.
Ready to gain more points?
Contact us here.
Get 35 Points More on PLRD Grading!